Privacy Policy

Effective Date: April 6, 2025

At UrbanPros360, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, whether as a service provider or a client.

1. Information We Collect

We may collect the following types of information:

Personal Information:

• Full Name

• Email Address

• Phone Number

• Date of Birth

• Gender

• Profile Picture

• Physical Address

• National ID or other identification documents

• Business registration and certificates (if applicable)

Account & Service Data:

• Username and password

• Service category and description

• Service pricing and transaction history

• Communication with clients or service providers

Technical Data:

• Device type and operating system

• IP address and browser type

• Usage logs, including time spent on the platform, clicks, and interactions

2. How We Use Your Information

We use your data to:

• Create and manage your account

• Connect you with relevant clients or service providers

• Provide customer support and resolve issues

• Facilitate bookings and transactions

• Send platform updates, newsletters, or promotional offers (you can opt out)

• Improve the performance and functionality of UrbanPros360

• Ensure platform security and prevent fraud

3. Sharing Your Information

We may share your information:

• With users you choose to engage with (e.g., your contact info on your profile)

• With trusted third-party service providers (e.g., for payment processing, analytics)

• When legally required to comply with laws or protect user rights

• In the event of a merger, acquisition, or transfer of platform ownership

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

UrbanPros360 uses cookies and similar tools to:

• Maintain your login session

• Analyze website traffic and usage trends

• Personalize content and user experience

You can manage or disable cookies in your browser settings, but doing so may affect certain site functionalities.

5. Data Security

We implement industry-standard security measures to protect your data. This includes encryption, access controls, and regular security audits. However, no online platform is 100% secure—please use strong passwords and safeguard your login credentials.

6. Your Rights and Choices

You have the right to:

• View, update, or delete your personal information

• Request a copy of the data we hold about you

• Withdraw consent for marketing communications

• Deactivate or delete your account

To exercise these rights, email us at [email protected].

7. Children’s Privacy

UrbanPros360 is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we learn that a minor has registered, we will promptly delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we’ll notify you via email or a notice on the website. Please review it periodically to stay informed.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

📧 Email: [email protected]
🌐 Website: www.urbanpros360.com
📍 Address: 9722 Groffs Mill Dr., Suite 744, Owings Mills, Md 21117